JUST IN FROM STIHL HEADQUARTERS
Dear STIHL Approved Dealer,
As we communicated in our recent email, STIHL GB is experiencing significant delays to inbound product shipments. Containers coming from USA and China are being delayed due to global capacity constraints and shipments from Europe are being affected by customs bottlenecks.
We’re doing our absolute best to minimise disruption to you. However, there will be delays and we wanted to make you aware of this at the earliest opportunity.
Unfortunately, the situation is being further compounded by the unprecedented global demand for STIHL products. Our factories have responded by operating around the clock but it will still be some time before the supply situation completely stabilises.
We are currently working with our suppliers around the world to assess the full impact of these delays and we’ll keep you regularly updated via status reports on B2B. Please do take the time to check these updates before calling or emailing our Customer Support team.
The STIHL Team
INFORMATION ABOUT YOUR ORDER & STOCK AVAILABILITY!
It is very important that we are honest with our customers and keep our customers informed about their order/s with us.
At present we work with various manufacturers that are unable to meet our order requirements due to the Covid 19 pandemic. Production and logistics are running at a slower pace than usual and it means that we are absolutely beholding to manufacturers for delivery of products to our warehouse, which in turn means a slower delivery to our customers.
Whilst it is impossible to keep track of every single customers orders and notify each customer, what we want to do is be open for our customers to contact us, by facebook messenger, email or telephone to discuss their order and estimated delivery times.
We are only able to give expected delivery times as yet again, the manufacturers that we deal with can notify us of delays at any point.
This is an incredibly regrettable position for our business to be in, but rest assured that this is a National and European problem with production and logistics. The entire garden machinery industry faces these unfortunate problems.
We will do our best to get your product to you as soon as possible.
At present due to the effects of Covid-19, we are unable to provide live stock availability. Multiple manufacturers across the UK are having difficulties and delays in suppling stock to the entire garden machinery retail industry. We do have a lot of products in stock and we do have products being delivered to us daily directly form our manufacturers.
Once you place your order, we actively check our stock levels and if your item is in stock, it is dispatched within 24 hours of receiving your order.
If you do not get a notification email that your item has been dispatched within 7 working days of your order placement, we advise you to contact us for more accurate details of the expected time of your delivery.
If you are in need of your item within 7 days then we advise you to call, email or facebook message us first so we can advise as accurately as we are able to which will limit the possibility of disappointment.
We do fully understand the frustrations of waiting for your item, as we are incredibly frustrated with these supply delays ourselves. Please read full terms and conditions here.
Please note that by processing an order with us, you agree to the terms and conditions of this page.
IMPORTANT COVID-19 & DELIVERY INFORMATION
UPDATE September 21st:
There are still some delays with certain manufacturers and machines due to COVID-19. A large proportion of the items on our website are available, however it is currently impossible for us to keep a live stock update due to the nature of our manufacturer supply availability.
If an item is not in stock, we will let you know asap and provide a more accurate ETA. If you would like to now exact stock status before purchasing then please do call us on 01493 751659 and our friendly staff will be more than happy to help.
Please email us at email@example.com or contact us via facebook messenger on the bottom right of the screen for more information on your pre and posts sales questions.
We will contact if you if there is going to be a significant delay over 7 days.
Please email us at firstname.lastname@example.org or contact us via facebook messenger on the bottom right of this screen for more information on your pre and posts sales questions.
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Shipping & Returns
Some items may require special delivery that are not covered by our general carriage rates and will be quoted before the order is processed. All deliveries are subject to stock and availability.
Please note none of the delivery schedules are guaranteed, see Terms & Conditions for more detail. No refunds for non delivery on time.
If you have any returns.
Thanks for ordering we hope that your order is as you desired, that everything went smoothly and that it reached you in a timely fashion.
If There’s An Error:
If for some reason your order is not right. We will explain the steps to take.
Wrong Size :
If the item is the wrong size and does not fit. You can return the item to us and we can despatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or not in original condition, we will not credit them.
It is up to you how to return them but we recommend at least using a recorded service, we cant be responsible for items we haven’t received back.
Please return the incorrect item to us marked for the attention of Returns at the address on your receipt, with the following information. Your full name and address a copy of the receipt, the size of garment or shoes you now need, now you can either pop a cheque in with the goods for £5.95 to cover the carriage from ourselves to you of the correct size or ask us to contact you for credit card details, where payment was made on the internet we will debit your account, please enclose a mobile number where possible.
We regret that we are unable to refund any postage costs due to incorrect sizing orders.
Damaged or Incorrect:
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly try and get to the bottom of whats gone wrong.
If you have a fault under the manufacturers warranty please return them to us for inspection, manufacturers warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can.
Many boots are described as water resistant, they are not water proof, only Wellingtons or products that are lined i.e. Gore-Tex, Simpa-Tex or Mire-Tex lined are waterproof, Water resistant means resistant not waterproof. Please do not return products other than those specified as waterproof back for leaking.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.