IMPORTANT COVID-19 & DELIVERY INFORMATION
UPDATE May 29th:
By purchasing on our website you agree to the following terms:
Our ability to fulfil some orders is completely dependant on the manufacturer’s ability to supply us.
Our usual practice is excellent customer service and care with very clear and accurate communication. Our warehouse holds good stock levels of 90% of the items on our website and can provide a very accurate expected delivery.
Due to Covid-19, we are unable to keep an accurate stock inventory because we receive unpredictable quantities of items from our manufacturers, on a daily basis.
We are finding that manufacturers expected delivery dates are very vague and sketchy as most of our manufacturers are running at 25% staff and performing at a much low level and slower rate.
We kindly ask you to accept our sincere apologies for any delays or lack of communication from us, we are absolutely working around the clock to provide you with the items that you have ordered and with the best possible customer care.
As soon as your items are delivered to us from the manufacturer, we aim to dispatch within 24-72 hours.
We will contact if you if there is going to be a significant delay over 7 days.
Please email us at firstname.lastname@example.org or contact us via facebook messenger on the bottom right of this screen for more information on your pre and posts sales questions.
Shipping & Returns
Some items may require special delivery that are not covered by our general carriage rates and will be quoted before the order is processed. All deliveries are subject to stock and availability.
Please note none of the delivery schedules are guaranteed, see Terms & Conditions for more detail. No refunds for non delivery on time.
If you have any returns.
Thanks for ordering we hope that your order is as you desired, that everything went smoothly and that it reached you in a timely fashion.
If There’s An Error:
If for some reason your order is not right. We will explain the steps to take.
Wrong Size :
If the item is the wrong size and does not fit. You can return the item to us and we can despatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or not in original condition, we will not credit them.
It is up to you how to return them but we recommend at least using a recorded service, we cant be responsible for items we haven’t received back.
Please return the incorrect item to us marked for the attention of Returns at the address on your receipt, with the following information. Your full name and address a copy of the receipt, the size of garment or shoes you now need, now you can either pop a cheque in with the goods for £5.95 to cover the carriage from ourselves to you of the correct size or ask us to contact you for credit card details, where payment was made on the internet we will debit your account, please enclose a mobile number where possible.
We regret that we are unable to refund any postage costs due to incorrect sizing orders.
Damaged or Incorrect:
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly try and get to the bottom of whats gone wrong.
If you have a fault under the manufacturers warranty please return them to us for inspection, manufacturers warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can.
Many boots are described as water resistant, they are not water proof, only Wellingtons or products that are lined i.e. Gore-Tex, Simpa-Tex or Mire-Tex lined are waterproof, Water resistant means resistant not waterproof. Please do not return products other than those specified as waterproof back for leaking.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.