|Some items may require special delivery that is not covered by our general carriage rates and will be quoted before the order is processed.
All deliveries are subject to stock and availability.
Please note none of the delivery schedules is guaranteed, see Terms & Conditions for more detail. No refunds for non-delivery on time.
Please return you item/s back to us within 14 days of receiving your item/s in the condition that you have received it. Your item\s will be inspected by our team and considered for an approved or unapproved return.
Your approved return will be placed back into our stock management system and a refund of the item price paid will be refunded in full within 7 days of the item being approved for return.
In the unlikeliness of your item being unapproved, we will provide a clear explanation of why your item\s have been rejected in writing.
Please note: All returns are paid for by the customer, refunds for any shipping costs will not be refundable unless a mistake is made by us or in the event that an item is faulty.
Thanks for ordering we hope that your order is as you desired, that everything went smoothly and that it reached you in a timely fashion.
If There’s An Error:
If for some reason your order is not right. We will explain the steps to take.
Wrong Size *:
If the item is the wrong size and does not fit. You can return the item to us and we can despatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or in original condition, we will not credit them.
It is up to you how to return them but we recommend at least using a recorded service, we can not be responsible for items we haven’t received back.
Please return the incorrect item to us marked for the attention of Returns at the address on your receipt, with the following information. Your full name and address a copy of the receipt, the size of garment or shoes you now need, now you can either pop a cheque in with the goods for £5.95 to cover the carriage from ourselves to you of the correct size or ask us to contact you for credit card details, where the payment was made on the internet we will debit your account, please enclose a mobile number where possible.
We regret that we are unable to refund any postage costs due to incorrect sizing orders.
Damaged or Incorrect:
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly try and get to the bottom of what’s gone wrong.
If you have a fault under the manufacturers warranty please return them to us for inspection, manufacturers warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can.
Many boots are described as water resistant, they are not water proof, only Wellingtons or products that are lined i.e. Gore-Tex, Simpa-Tex or Mire-Tex lined are waterproof, Water resistant means resistant not waterproof. Please do not return products other than those specified as waterproof back for leaking.
Acle Garden Machinery
Norwich Rd, Acle, Norwich NR13 3BY
For the Attention of Keith Murison
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.