Monday – Friday
8.00am – 5.00pm
8.00am -12.00 pm
What data do we collect from you?
When inputting your information on our website we collect the following information from you:
- First Name
- Last Name
- Comapny Name
- Country You Reside
- Street Address
- Town / City
- Phone Number (Optional)
- Email Address
- Order Notes of information that you submit
- The method you opted to pay example (Credit or Debit Card Payment, Paypal).
We collect this data to enable us to process your order and delivery your product to you at the address specified. This allows us to also produce your receipt, use the information to track your parcel. We will also collect your email address to use for future communications for offers and special sales. You are able to opt out of this newsletter communication at any point by clicking here to opt out and remove yourself from any future email newsletter correspondence.
Your email data.
We hold your email address for the purpose of email correspondence at Mailchimp. Mailchimp is our choice of email marketing provider. We use Mailchimp to keep our customers up to date with the latest offers, sales and news about our business as we feel that this can significantly benefit our customers by keeping up to date with our operations.
To receive our Newsletter Sign Up here
To opt out of our Newsletter
To update your information on our Newsletter
Please go to your last email that you received from us and click update your preferences in the email footer.
Your account & data.
We hold your data on a My SQL database server which is protected by https. Your data is held on our MySQL database server indefinitely. Why do we keep this information? We retain this information for the purposes of tracking historical orders of all of our customers. We can revert to any online order that you have made with us by searching our MySQL database and locating the information of your purchase.
How to access your account
To access your data/account, please click here.
To delete your data/account and remove all records from our MySQL Database, please click here to log into you account. Once logged into your account please select the large red box which says “delete account“. Your information will be permanently removed. Once this has been removed we may not be able to locate your details for future correspondence to orders you have made.
We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer) with regular updates of our business.
Analytical data tracking
Like million of websites across the world, we rely on a tracking system to allow us to understanding behaviours of users on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics which are the most well known and used tracking system in the world. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.
Social media data
We use social media platforms API’s to allow us to post content to them. Your data is never passed to any 3rd part which includes social media. We use Facebook & Twitter.
We use Sagepay & Paypal to collect payments. Both Sagepay & Paypal are 3rd party companies involved in taking payments from you the customer. We use Secure Socket Layered (SSL) Encryption to pass details from our MySQl database (Website) to either Paypal or Sagepay. This information whilst being transferred is encrypted. The information passed to Paypal or Sagepay will not be used by them in any form other than to collect payment form the information you have given.
Under the GDPR, if our website experiences a data breach we are required to notify you immediately by email if you have been affected by the breach. A notification will be sent within 72 hours.
This occurs when personal information is passed to:
- an unauthorized data processor or subcontractor
- a non-GDPR compliant body
- a third party without the knowledge of the data subject
- a hacker
If you have any problems, questions or require support with our GDPR then please contact our Data Protection Officer – Ken Petley firstname.lastname@example.org.
All personal information that you provide is kept in accordance with the provisions of UK data protection laws. In no way will information be exploited within our trusted company and databases will never be sold or any information given to us is solely for our benefit. This includes all information gathered whether by email or postal addresses.
We use the information that we collect about you to process orders and to provide a greater, more personalized shopping experience. When you register, we need to know your name, e-mail address and delivery address as this information is used every time you order.
We also require a telephone number as we need this in case there is a problem with your order. Please note: as occasionally required we may give your number to our courier in case there is a problem with your delivery. Any such information is subsequentially discarded.
Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.
You can usually change your browser so that it will not accept cookies.