Currently due to covid-19 and Brexit, the garden machinery industry is experiencing a severe shortage in machines and stock availability. Our delivery terms at present are that we will dispatch your machines if in stock within 1-2 days of receiving your order.
In the event that there is a waiting period for your machine to arrive to us, we will ship your item within 48 hours of your item arriving into our warehouse.
In the event that you incorrectly enter your shipping address to us, it is required that you will be charged an additional courier fee to collect the item and re-deliver the item to you. In such a circumstance, we will not be able to absorb this cost.
Orders placed over the weekend will be processed on the following Monday or Tuesday if a bank holiday. We strive to provide as much accurate information on shipping, however, the delivery period advised either on the site, by email or verbally should be seen as a guide only and is ‘courier permitting’. Delivery to remote areas of Scotland, for example, may well take our couriers a day or two longer than advertised. specialized delivery’s (I.e restricted access etc may inc-our extra costs).
We will notify you as soon as possible of any anticipated delay in the shipment of your product and you may, of course, cancel your order at any time prior to dispatch should the wait prove unsatisfactory. For dispatched items our standard returns policy applies (see ‘Returns’).
Upon receipt of your goods please take care to examine them carefully before signing for the delivery as you are being asked by the courier to confirm not just receipt of the goods, but that they have been received in good condition. If you suspect that there may be damage to your consignment, suffered during transit, please make a note of this on the delivery slip when asked to sign. Failure to do this may impact on any claim you make as to the state of the goods with regards to damage or breakages after the delivery has taken place.
If you have any concerns regarding these delivery details please give one of the team a ring on 01493 751659 or email (Mon-Friday, 8am-5pm) and ( saturday 8am-12 lunch)